Whether you’re grappling with industry changes and competition or learning to operate during the COVID-19 pandemic, a common challenge that plagues businesses is uncertainty. As humans, we desire predictability and the continuity of our journey and have always worked hard to ensure stability. The certainty of outcomes brings comfort, but uncertainty is a way of life. Therefore, as the future is unknown, the only way to build confidence, new capabilities, and resilience is by charting certainty through uncertain waters.
Certainty in Business
Certainty drives business value. The need for certainty in business does not mean “not taking a risk,” but rather, ensuring you consistently meet customer and market demands and contractual and regulatory requirements. As we adapt and continue to learn how to manage in an uncertain world, certainty ensures you continue to deliver great service to customers consistently even in the face of uncertainties. This helps build trust, boost customer retention, and above all, strengthen brand value and business in the long run.
Amnet Delivers Certainty
With over two decades of experience, Amnet is known for its unwavering commitment toward clients in delivering certainty with the highest quality, ensuring business continuity, and nurturing long-term relationships. Amnet actively engages with its clients to understand their business-specific needs and adapts to respond and deliver at scale.
Operational excellence and an endeavor to deliver certainty are a part of who we are and our mission. To quantify certainty, we have created an index – one that will measure Amnet’s score every month based on parameters that are critical to its clients every month.
In short, the Certainty Index denotes our performance across the metrics meaningful to our clients, at periodic intervals.
‘Delivering Certainty means that our clients can rest assured knowing that we have them covered, that we will deliver on our commitments if not out deliver.’
Here is the simplified version of the methodology we use to develop our certainty index:
- We reached out to our clients and asked what they believe are key metrics of their Smartshoring® relationship with Amnet.
- From the various metrics mentioned, we consolidated the ones that create the maximum impact.
- We then asked customers to rate the importance of each metric by assigning a weight to each.
- Based on this feedback, we arrived at a single figure. And that’s what we call the “certainty index.”
We believe this is a potent method to reassure our valued clients that we’ve got their backs and that, with Amnet, they have certainty! We measure what matters, and what gets measured, gets improved.